The term "customer support staff" refers to a group of individuals who are responsible for providing assistance and support to customers or clients. This can include answering questions, resolving issues, and addressing concerns that customers may have with products or services. The main goal of customer support staff is to ensure that customers are satisfied with their experience and that any problems they encounter are quickly resolved. These individuals often work in a variety of industries, including technology, retail, healthcare, and finance, among others. They typically receive specialized training to help them effectively handle customer interactions and provide the best possible support.